To keep pace with the ever emerging technology available to public safety, the St Louis County Emergency Communications Commission (ECC) and the St Louis County Police Department Bureau of Communications and Office of Emergency Management partnered together and built a new 30,000 square foot state of the art Communications and Emergency Operations facility. This structure houses the new 800MHZ trunked radio network which serves all public safety entities in St Louis County, St Charles County, and Jefferson County. Additionally, this radio network is tied to the 800MHZ radio network of City of St Louis, Madison, Monroe and St Clair Counties in the State of Illinois.
New Communications and Emergency Operations Center
The Communications Center began operations on June 3, 2015. The completion of this project was a benefit to all public safety entities in the St. Louis region increasing the level of inoperability between agencies which is essential to protecting lives and property.
The new facility has the capability to staff 15 radio positions and with the implementation of Next Generation 9-1-1 will have 21 phone positions. The Bureau serves as a 24-hour per day lifeline for police officers providing relevant information, access to additional resources, and constant inter-agency communications.
The bureau on average answers close to 800,000 incoming telephone calls requesting emergency 911 services or other items of information and dispatches approximately 450,000 calls for service per year with 86 employees. The average emergency call answer time is 5.23 seconds.