To keep pace with the ever emerging technology available to public safety, the St Louis County Emergency Communications Commission (ECC) and the St Louis County Police Department Bureau of Communications and Office of Emergency Management partnered to build a 30,000 square foot Communications and Emergency Operations facility at 1150 Hanna Rd. in Ohlendorf West Park.
The Bureau of Communications moved into this facility and began operations on June 3, 2015 with a seamless transition from the legacy VHF radio system to the new St. Louis Area Trunked Emergency Radio System (SLATER). The new radio system is an advanced digital 800 MHz trunked radio network designed and built by Motorola. The completion of this project was a benefit to all public safety entities in the St. Louis region by increasing the level of inoperability between the City of St Louis, St. Charles and Jefferson Counties, the State of Missouri, Federal Law Enforcement agencies, and some public service agencies in Illinois.
The new facility has the capability to staff 15 radio positions, and with the implementation of Next Generation 9-1-1 we will have 21 9-1-1 phone positions. The Bureau serves as a 24-hour per day lifeline for police officers providing relevant information, access to additional resources, and constant inter-agency communications.
The Bureau answers close to 800,000 incoming telephone calls requesting emergency 911 services or other items of information; and dispatches approximately 695,044 calls for service per year with a total processing time of 78 seconds. The Bureau answers on average, over 88% of 911 calls in under 10 seconds with 83 authorized employees and is staffed 24 hours a day, 7 days a week.